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Do you want the ability to report IT support faults in real time?
LaneSystems have developed a bespoke online fault logging customer portal allowing our clients to log IT support faults and service requests in real time.
The fault logging portal provides a monitoring tool for our clients with each fault logged given a set time frame in which it is to be resolved, with real time reports available as required.
The reports give the power to our clients, the client have the ability to measure the level of service we are providing, giving them total confidence in the IT business support services we offer.
The real time fault logging portal has been developed around the needs of our clients with the overall aim to improve the level of service provided by improving channels of communication between all parties.
13 May 2013
Phone line bugs
We are experience a few telephone gremlins at present.
05 November 2012
Today we have experienced multiple clients calling us regarding a Vodafone virus scam.
Emails are being received with the subject "You have received a new message" with a zipped folder pretending to contain a picture message.