LaneSystems has successfully provided professional and reliable IT support, management services and solutions to SMEs in the North East of England since 1994. Our clients range from small entities to larger businesses with multiple sites across the country.
Currently based at Stockton-on-Tees and Gateshead, LaneSystems' location provides quick access for IT Support and IT Services around Stockton-on-Tees, Middlesbrough, Newcastle, Gateshead, Durham, Sunderland, Redcar, Darlington, Hartlepool and surrounding areas throughout the North East of England.
We are a team of professionals that are constantly credited for going above and beyond what is expected of us. This statement comes as a reflection of our clients' thoughts and how they perceive our IT Support services as their IT Business Partner. Look at our Testimonials for more peace of mind.
LaneSystems' technical skills cover a wide range of server platforms, including support and configuration of full cluster fail over facility and domain replication over a large WAN.
With our Dell partners we have the resources to provide expert advice on all aspects of network and server infrastructure, ranging from full cloud based solutions to hybrid local infrastructures. Check out our IT Services for further details.
LaneSystems has been continually developing new strategies and goals during their growth. The key focus has been to become your IT Business Partner, working with your business operations, acting as your IT managers, aligning your IT infrastructure to suit your business requirements.
We ensure that all aspects of the IT infrastructure are addressed: such as Asset IT management registration, Disaster Recovery documentation, Security review and IT Policy implementation.
“LaneSystems believes in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice. Our business partners depend on LaneSystems for their IT operations, IT Support, Reliability and are not purely cost driven; this forms an alliance with all of our partners.”
Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Our annual fully inclusive IT Support Contracts give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times.
The support contracts are transparent and provide a full audit trail on reported issues:
When it was raised
When it was addressed
When it was actioned
When it was resolved
Our Business Partners provide a time scale for the completion of the resolution of a fault; this gives them more control and LaneSystems a better understanding of the urgency of the fault.
In all cases, our focus is on delivering a high quality service, designed around our clients to meet the requirements of their business operations.